Frequently asked questions

Question : How do I arrange a personal consultation to discuss our specific needs?

Contact Airport Concession Services on (07) 3202 1600 to arrange a mutually convenient time to discuss your requirements and gain an understanding of your organisation's philosophy towards catering. In this way we will be able to produce a detailed and accurate proposal for you.

This will be done in the strictest confidence.

Question : What if I need advice on the type of retail concessions best suited to my facility?

A free no obligation initial discussion is available by contacting Airport Concession Services.

Question : What is involved in the transition to ACS if I have an existing caterer?

ACS will handle the transition and professionally deal with the outgoing contractor to effect a smooth and seamless takeover. Our new clients never have to spend their valuable time arranging transitions.

Question : Will you take over existing catering staff?

ACS’s policy is to be flexible and we are happy to take over existing staff when required and will ensure their entitlements are fully paid to them by their former employers.

Question : What services other than catering can you provide ?

We provide function and event catering, complete vending services for out of hours travellers; corporate catering and inflight catering; and standby provisioning for delayed travel.

Question : How can I obtain first hand references from your clients?

Contact Doug Murcdoch who will provide you with a list of contacts from our clients.

Question : Can cleaning services and other friendly management requirements be incorporated with the catering services?

Yes, ACS has a service partnership with a high profile cleaning and business services company.

Question : Do you provide consultancy services to make our food outlet compliant?

Yes, ACS can assist in setting up Food Safety programs, Workplace Health & Safety procedures and stock control methods tailormade to ensure your in-house managed facilities are compliant.

Question : Do you operate your own internal systems for airport facilities?

ACS not only has its own internal food and beverage systems, but we have strategic partnerships with recognised retail outlets which compliment our services.